The University of Western Australia
This policy deals with the refund of fees for international students.
the University means The University of Western Australia;
ESOS Act means the Education Services for Overseas Students Act 2000 (Commonwealth);
ESPRA means Education Service Providers (Full Fee Overseas Students) Registration Act 1991 (Western Australia);
National Code means The National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007.
1.1 The University's refund policy must adhere to:
1.1.1 Commonwealth legislation (ESOS Act), associated Regulations and National Code;
1.1.2 Western Australia Legislation (ESPRA) and Department of Education Services (State Government) [DES] Policy Guidelines; and
1.1.3 Operate within the framework of Universities Australia (UA) Australian Vice-Chancellors' Committee (AVCC) Code of Practice.
Note: The legislation, regulations, policy and guidelines are available at the following:
DES Policy Guidelines: https://www.des.wa.gov.au/international_education/Registration
1.2 The Director, International Centre is responsible for developing, modifying and approving the refund contract, as required.
1.3 The International Centre must submit a copy of its refund policy including the contract, upon request, to relevant State and Federal organisations.
1.4 International students are strongly advised to discuss any decision to withdraw with the International Centre where possible.
2.1 All applications for a refund must be sent in writing to the Director, International Centre.
2.2 Refunds are made in accordance with this policy and the refund contract signed by the student, content of which is located https://www.international.uwa.edu.au/students/intstudents/refunds
3.1 A notice of withdrawal due to exceptional circumstances may be accepted as grounds for partial or total refund of fees in the relevant year of study.
3.2 Exceptional circumstances may include:
3.3 Written submissions in relation to exceptional circumstances are to be attached to the application for refund.
3.4 The Director, International Centre is responsible for determining submissions in relation to exceptional circumstances.
4.1 A student may appeal a decision to refuse a refund or in relation to the amount of a refund, where the student believes the policy has not be correctly applied or where all relevant information has not been considered.
4.2 Appeals are dealt with under the University Students Complaints Resolution Policy (UP07/98): https://www.universitypolicies.uwa.edu.au/search?method=search&title=&keywords=complaints+resolution+policy+&function=
4.3 This policy does not remove a student's rights under Australia's consumer protection legislation.
5.1 All refunds are paid within the guidelines established under the ESOS Act.
5.2 Unless otherwise stated, refunds will be paid within four (4) weeks from formal receipt of request for refund by the student.
Policy No: UP07/139
Approving body or position:
Senior Deputy Vice-Chancellor
Date original policy approved:
Date this version of policy approved:
31 January 2012
Date policy to be reviewed:
1 January 2013
TRIM File No:
Manager International Quality Assurance
Tel: (61 8) 6488 8008
Related Policies or legislation: